Terms and Conditions

By booking with The Henna Place, you agree to our policies, thoughtfully designed to provide a seamless, safe, and elevated experience.

All appointments are subject to availability, and pricing may vary depending on the complexity, customization, or nature of your selected service.

Clients are encouraged to arrive on time. Late arrivals may result in reduced service time or rescheduling, depending on availability.

For waxing and similar services, we kindly ask first time clients to inform us in advance so we can tailor the experience to your comfort and needs.

Clients with health considerations including asthma, sensitivities to heat or steam, or any underlying conditions are advised to notify us prior to their appointment, especially for treatments such as hammam, dukhaan, or intensive body services.

Pregnant clients are kindly required to inform us before booking or upon arrival, so we can guide you on suitable treatments and ensure your safety and comfort at all times.

Clients who are on their menstrual cycle and have booked services that involve undressing or full-body treatments are encouraged to inform us in advance. This allows us to properly prepare and advise on the most comfortable options for you.

Please note that our facials are designed for relaxation, maintenance, and overall skin wellness using natural, gentle ingredients. They are not medical treatments and are not intended for severe or clinical acne conditions.

We reserve the right to make necessary adjustments to services or bookings where required, always with the intention of delivering the highest standard of care.

For enquiries, updates, or changes, please contact your preferred branch directly. Our team is always available to assist you.

All payments made at The Henna Place are non-refundable. However, we are happy to offer changes where applicable. Please contact your preferred branch for assistance with adjusting your booking.

Appointments must be cancelled or rescheduled at least 2 hours prior to the scheduled booking time. Requests made less than 2 hours before your appointment may not be accommodated.

For any changes or enquiries, please contact your preferred branch directly.

Kindly note that all bookings, credits, or exchanged services must be used within three (3) months. As part of our system maintenance and scheduling process, any bookings not updated or communicated within this period will be automatically cleared from our system and officially forfeited.

We use high quality henna and apply with care; however, clients are responsible for informing us of any known skin sensitivities, allergies, or prior reactions. A patch test is recommended for first-time clients or those with sensitive skin. We are not liable for reactions where prior sensitivities were not disclosed.